Shopping guide

◆About payment

As Payment method you can choose is bank Transfer or credit Card payment by paypal

[bank transfer]

After order we will send you bank account Information for payment. Please pay the bank transfer fee.

Recipient:ETERNITY BIKES

[Credit card

Only lump-sum payment available.

You can pay with the following credit cards,

VISA、MASTER、JCB、American Express、

◆Shipping costs

Honshu, Shikoku and Kyusho 700 ¥

Hokkaido 1150 ¥

Okinawa 1850 ¥

(free if order volume is more then 30.000 ¥)

◆delivery time (7 time Zone)

(8-12am) (12-14pm) (14-16pm) (16-18pm) (18-20pm) 18-21pm) (19-21pm)

◆Shipping time

[Backorder products]

After order we will write within 1-4 working days about delivery date.

Normaly shipping time is around 2-4 weeks, without order made things. But it can be delay by custom reason.

All items are dirctly send from Japan to you.

After we recieve your payment we will start to order products.

[In stock]

After recieve payment we will send items within 1-3 business days.

◆Returns, change

Returns period is 7 days after parcel arrival.

For return and change by customer reason, you have to returen and order again.

Return is not possibel by the following cases:

Return period is over

Product is used, or dirty

Some parts are lost

Products without original packaging

Order made products or products were we inform you that return is not possible.

Returns without contact us before send to our Company.

◆Return policy

[Backorder products]

・If there is a damage please return the goods with COD.

If we return money we will return product price plus bank transfer fee (if you paid for it)

・If you return by your reason

Please pay for shipping when you return to us.

For return by customer reason we will deduct 10% cancel charge and the shipping costs back to the producer.

[In stock]

・If there is a damage please return the goods with COD.

If we return money we will return product price plus bank transfer fee (if you paid for it)

・If you return by your reason

Please pay for shipping when you return to us.

◆How have to return

At first please write a message by mail with your information(name、product、reason)

Mail:support@ETERNITY.com

◆Cancel

Backorder products is possible before we order by our producer

Order made products is possibel before we order by our Producer.

In stock products is possibel before we send to customer.

◆Receipt

If you Need a receipt please write us a comment at checkout procedure.